IMG - Important COVID-19 Information

As the circumstances surrounding the COVID-19 outbreak continue to escalate globally, IMG® wants to assure you that the health and safety of our members remains our top priority. At IMG, we have extensive experience working with governments and medical organizations to assist our members during serious medical situations, including all global health emergencies, since 1990. Throughout this outbreak and after, you can rely on IMG to be there for your customers during their travels. As new information and recommendations surrounding the coronavirus continue to emerge daily, we are experiencing a significant increase in the number of calls, emails, and inquiries to our Customer Care team. We are quickly working to address all inquiries and would like to remind you of the following capabilities we will continue to utilize during this time:

• Dedicated Customer Care team that is available 24/7

• Self-service technology platforms as well as a dedicated Coronavirus Information page

• Chief Medical Officer on staff that is actively monitoring the outbreak

• Ability for IMG employees to work remotely, ensuring limited or no interruptions in service

For information regarding COVID-19 and/or how IMG benefits may be affected, please visit our dedicated resource page. An email will be sent shortly to all IMG plan and policy holders with the information above, which can be viewed here.